What the largest weight can you hold?
It can bear up to 14 lb.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
Depending on your local courier, your delivery varies. Generally all orders are shipped via DHL You’ll be asked to select a delivery method during checkout.
What to do if my package arrived damaged/incorrect?
If you receive damaged or incorrect package, please contact us immediately and we will have it replaced as soon as possible.
How to track my order?
Once your order ships, we will send you an email include the tracking number and tracking link of your specific shipper. You can check your order status there.
What’s your return policy?
We have a 30-day, hassle-free return or exchange policy. If you aren’t totally satisfied with your purchase, you can return it for full refund or exchange.
Do you offer exchange?
Yes, we do offer exchange. Exchanges are for one time use only, which means you can only return the item for an exchange one time. If you are still not satisfied with the exchanged items, you can then only return it for full refund.
What forms of payment do you accept?
We currently only accept Paypal and the credit card payment will be available soon.